The price paid by the customer for the service is in proportion to the length of the journey, the type of vehicle used (classification based on axles-shape) and the characteristics of the infrastructure (lowland or mountain motorway). Lowland motorway rates are applied to the stretch of motorway managed by the Company.
The rate per km includes:
- basic annual rate;
- integration of the annual charge (Italian Law no. 122/2010);
- VAT at 22%
| Category | Type of vehicle | Characteristics | |
|---|---|---|---|
| A |  |
Motorbikes. 2-axle vehicles with a height of less than/equal to 1.30 m in line with the first axle. LIGHT |
|
| B |  |
2-axle vehicles with a height of more than 1.30 m in line with the first axle. HEAVY |
|
| 3 |  |
Vehicles and trailers with 3. HEAVY |
|
| 4 |  |
Vehicles and trailers with 4. HEAVY |
|
| 5 |  |
|
Toll invoices are available for all types of payment:
- Those signed up to the Telepass and Current Account Viacard services receive a regular invoice directly to their home address;
- Holders of prepaid cards receive an invoice as soon as they buy the card at any Service Centre or “Punto Blu” Telepass service centre throughout the motorway network;
- For payments in cash or via Fast Pay or credit card, invoices are available upon request by sending all payment receipts received from the tollbooths to the motorway management company. Receipts must be sent together with the toll invoice request form, filled out in full.
- Similarly, invoice requests can be made for tolls paid for exceptional transport to settle outstanding payments using post office current accounts.
With regard to the Brescia-Verona-Vicenza-Padova motorway, invoice request forms are available from both our tollbooths and our Service Centres.
An online payment service is available.
We inform travelers that the service is temporarily unavailable for smartphones, mobile phones or tablets, and it is only available from computers. We are working to resolve the problem as soon as possible.
If you can't pay the toll using one of the payment methods available, then the motorway management company will issue a missing payment statement, formalising the fact that the toll hasn’t been duly collected.
The customer must pay the amount due as soon as possible.
If the toll is paid within 15 days from the missing payment statement being issued, then the customer will not be charged any additional fee.
Otherwise, if the toll is not paid within 15 days from the missing payment statement being issued, then Euro 2.58 will be charged for collection costs.
The missing payment can be settled at one of our tollbooths or Service Centres, or at a post office (only in Italy), by paying the money into post office account no. 1008204941 held by AUTOSTRADA BRESCIA VERONA VICENZA PADOVA
S.p.A. (registered office), indicating the vehicle number plate and the missing payment reference number in the description on the paying-in slip. Please be aware that missing payments can only be settled at the offices of the Brescia-Padova motorway if they refer to an exit barrier on this stretch of motorway.
It is also possible to pay via bank transfer to the following account:
BANCO BPM S.p.A.
IBAN: IT92 L 05034 11710 000000025252 BIC SWIFT: BAPPIT21010
If the customer still hasn't received a payment reminder from the Legal Credit Management Service, they can contact the Customer Service department to swiftly settle the dispute.
As provided for by the Italian Highway Code, please be reminded that if a customer does not have a ticket, they can prove where they actually came from by providing appropriate written proof, in place of the ticket that may be found afterwards (toll receipt from the previous journey; a declaration from their company stating their presence at work; invoices; waybills; sales receipts; receipts from hotels, restaurants, etc.), or a declaration signed by a third party, attaching a photocopy of the identity document of the person making the declaration.
If the customer does not pay the amount due, a debt collection procedure is activated, which involves a payment reminder, a subsequent invitation to pay, an injunction and then distraint.
Ultimately, the customer will be reported for fraudulent insolvency.
Missing payment statement - Automatic lanes
The following are exempt from paying the toll (art. 176 of the Italian Highway Code and art. 373 of the Regulation implementing the Highway Code):
- State Police vehicles marked “Polizia” and clearly marked ANAS vehicles (Italian national roads authority);
- Carabinieri vehicles (Italian military police) with an Italian army number plate, in possession of the vehicle registration document of the (Italian) Ministry of Defence stating that it is being used by the Carabinieri;
- vehicles with an Italian Red Cross number plate, and vehicles used by voluntary associations and similar non-profit organisations, dedicated to helping people, when carrying out their specific service. These vehicles must display their distinctive sign as approved through a decree passed by the (Italian) Ministry of Transport and Shipping and the (Italian) Ministry of Public Works;
- vehicles with a fire brigade number plate and vehicles being used by the fire service in the autonomous provinces of Trento and Bolzano;
- vehicles with a Guardia di Finanza number plate (Italian Finance Police); vehicles with a Corpo forestale dello Stato number plate (Italian State Forestry Corps);
- Vehicles with a POLIZIA PEN number plate (Italian Penitentiary Police);
- armed forces vehicles dedicated to helping people (ambulances, rescue vehicles, etc.) when carrying out their service or following convoys;
- armed forces vehicles helping in an emergency or during public disasters, as well as civilian vehicles, with an Italian or foreign number plate, forming part of bodies or organisations that have been formally recognised by their respective countries of origin and that are transporting basic necessities to help people affected by natural disasters or situations of war. This exemption is valid as long as said vehicles have specific authorisation from the competent authorities;
- Vehicles of officials from the (Italian) Ministry of the Interior, the ANAS (Italian national roads authority), the General Management of the M.C.T.C. (Italian motoring authority), the Inspectorate-General for Traffic and Road Safety and the Ministry of Public Works, and vehicles authorised to carry out traffic police services.
The Company shall refund:
- tolls paid by customers that were greater than the amount due;
- change that wasn't collected or wasn't correctly given (credit note);
- tolls for exceptional transport that didn't take place.
The Company shall undertake to pay the refunds requested in writing, subject to checks into the validity of the documentation provided.
Refund requests may be sent to the Service Centres or directly to the Company via fax, e-mail or ordinary post.
