Information and assistance
Providing information and assistance to drivers forms an integral part of the motorway management process.
Websites and mobile apps are used to provide real-time information on the road network, traffic and everything that the local area has to offer.
Assistance is available 24 hours a day, 7 days a week, guaranteeing services and safety via the internet, over the phone and on the road.
Our information is accurate, dynamic and proactive.
In order to best plan your journey, in terms of both safety and making the most of what the surrounding area has to offer, you can count on one of our information channels: today, the internet is undoubtedly one of the main sources of information, but you can also contact our operators who are always on hand to reply to your requests.
Thanks to our partnership with motorway operators in the north east of Italy, the mobile app Viaggando is also available (for Android, IOS and Windows Phone), offering comprehensive real-time information on the motorway network between Brescia and Trieste.
Customer support
Commercial assistance is provided through the 4 Service Centers located at the Desenzano, Verona Sud, Vicenza Ovest and Thiene toll stations.
In the Service Centers it is possible to define non-payments originated at the relevant toll stations, receive information on tolls, request refunds and invoice those paid in cash. (PAY ONLINE)
The Service Centers carry out the marketing of Telepass equipment and Viacard cards (pre-paid and current account), with related after-sales support. For more information on Telepass (how to subscribe, types of contracts, costs, reporting loss, changing license plates, etc.) you can visit www.telepass.com.
Customer support along the road, on the other hand, is guaranteed by our Traffic Control Officers who are available to provide assistance 24 hours a day, 365 days a year. Their role is to supervise the entire stretch of motorway, guaranteeing direct and prompt intervention in case of an accident, removing any debris on the carriageway, vehicles in a hazardous position, and to ensure that traffic flows as smoothly as possible. Our Traffic Control Officers also work together with Traffic Police and other Emergency Services in case of an accident, help road users in difficulty, put in place any road signs necessary to alert drivers to a hazard and carry out urgent maintenance work to ensure the infrastructure is safe (e.g. damage to safety barriers, fencing, road signs, etc.).
Service Charter
Dear Traveller, with this guide you will be able to learn about the commitment, values and sense of responsibility that have belonged to us for more than 70 years.
Inside you will find the range of services available along the motorway sections under our responsibility A4 Brescia - Padova and A31 Valdastico, supplemented by information on infrastructure projects and the measures we adopt every day to ensure comfort and safety behind the wheel. From various points of view, the last few years have been particularly complex: our lives have undergone many changes, as has mobility, which has always been in costant evolution. New challenges have arisen which have pushed us to reinvent ourselves, putting in place a synergy of human skills and advanced technologies in order to guarantee travelers an experience that exceeds expectations.
Faced with this scenario, we believe that adopting a new business model could be the way forward. Sustainability represents the key factor to start again to define a responsible development model, capable of improving the impact of our actions on the social and environmental context. Making sustainable mobility means implementing shared practices, concrete actions and behaviors typical of those who feel they are part of something bigger. This is an opportunity that must not be missed because it is a further step to take to protect and enhance the territory we are a part of. And it is precisely the close relationship we maintain with the territory that inspires our work every day, guiding the choices we make in terms of infrastructure and technological development.
We want to commit ourselves to always accept new and different challenges to reach new goals together. In return, however, we will continue to ask only one thing: while driving, #usalatesta.
Have a nce journey.
The Chairman
Gonzalo Alcalde
The Service Charter is provided in italian. Please consult here a lighter version of the document, available both in italian and english, which summarizes our services and the main information useful to travelers.
Tolls and payment statements
If the toll is not paid, in whole or in part, at the toll booth a receipt is issued stating the missing payment. On each receipt the number of the missing payment, the vehicle data, the transit data and the unpaid amount are reported.
If the toll is paid within 15 days from the missing payment statement being issued, then the customer will not be charged any additional fee.
Already after a few minutes from the transit it is possible to proceed to the on-line payment of the missing payment statement, issued exclusively by the Brescia Verona Vicenza Vicenza Padova S.p.A company, by inserting in the system the number of the missing payment present in the receipt . Alternatively, it is possible to pay the missing payment by bank transfer, at the post offices or toll booths and the company's Service Centers.
Go to the PayOnLine service in order to easily settle the missed toll payments, on the information button you will find all the necessary additional information related to the payment.
